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About this job
We are looking for a Commercial Operation Officer to further strengthen our Sales & Marketing department.
After the Account Manager receives a
confirmation of an order, agreement or sales contract, responsible for the
follow-up of the order from start to finish in order to ensure a qualitative
and timely delivery of products to customers
Some of your main duties & responsibilities:
- To process customer orders in S/4HANA and OTM accurately and according to customer requirements
- To plan and coordinate shipments from order confirmation to delivery, ensuring timely delivery
- To coordinate shipment procedures and documentation with Production, Supply Chain, Warehouse, Freight Forwarders, Transporters and Shipping Lines
- To liaise with customers, importers, exporters, freight forwarders, transporters, Customs Department and relevant government agencies on shipping, import/export and logistics matters
- To prepare and verify shipping and commercial documents, including commercial invoices, packing lists, certificates of analysis, certificates of origin and other required documents
- To prepare and apply for Certificates of Origin through MITI and the local Chamber of Commerce, as well as other export documents
- To scan and maintain shipping and commercial documents in OpenText for proper record keeping and traceability
- To update sales and transaction information in the shared Excel file after sales invoice issuance to support MPOB reporting
- To prepare and submit tax exemption applications, including Schedule A and Schedule C, and follow up on the required documents and approvals
- To provide after-sales support and respond to customer enquiries on orders, shipment status, documentation and related matters
- To manage returns, credit notes and other customer-related cases, including obtaining the necessary approvals and supporting documents
- To maintain accurate customer, order, shipment and other relevant master data and records
- To provide back-up support to the Customer Service / Commercial Operations team to ensure smooth daily operations
- To support other Commercial Operations / Customer Service activities, reports and projects as required
- To perform other duties and responsibilities as assigned by the superior from time to time
Who are we looking for?
You'll succeed if:
- You have process at least Diploma/Bachelor's Degree in Logistics, Business Studies/ Administration/ Management or equivalent
- Fresh graduates with relevant qualifications can be considered
- You have good communication and coordination skills
- You are proficient in Microsoft Office & Outlook
- You have experience in SAP / S/4HANA or other ERP systems is an advantage
- You have knowledge in shipping and commercial documentation
- You have basic knowledge of import/export and logistics procedures is an advantage
- You are familiarity with OTM / OpenText is an advantage
- You have good data entry and record-keeping skills
- You are able to organized, responsible, and able to work independently
- You have motivation and a strong desire to take on new challenges and learn as much as possible
- You must be willing to work at Centro Mall, Klang
Next to your skills, it is your drive and motivation that will make all the difference!
What we offer you
Your benefits:
You will join a company with ambitious goals and a welcoming atmosphere. Both your personal development and work-life balance are equally important to us. You can expect an attractive salary and pension scheme, along with impressive range of numerous benefits with a solid medical insurance health plan that you can rely on.
The way to your first day
Feel free to apply for any position that catches your eye or submit a spontaneous application if you’re enthusiastic about joining us!
Once you’ve applied, our recruiter will contact you to discuss your background and interest in the role. This is the perfect time to ask all your questions about Oleon or the job.
Time to get to know each other. You will be invited for a (digital) interview with one of our recruiters for a deeper conversation about your experience, motivation and ambitions.
You will have an in-person interview at our office, where you’ll meet the team and your future manager.
Depending on the role, you may be asked to complete an assessment to demonstrate your abilities and knowledge.
We have the right chemistry! During a digital call we will go through our proposal and you can ask your remaining questions. Before your first day on the job, we will schedule an in-person meeting to sign your contract and meet your new colleagues.
